10 Best Intercom Alternatives & Competitors for Seamless Support

HubSpot is a popular martech tool with a plethora of features for SaaS and other online businesses. HubSpot’s all-in-one suite of tools includes capabilities for landing page creation, lead generation, email marketing automation, customer support, sales prospecting, operations, and more. Zendesk offers tiered pricing based on the level of service you need, the size of your teams, and other factors. Every feature is available in the broadest option, Zendesk Suite, which is the version most companies would be implementing.

Streamline support processes with Intercom’s ticketing system and knowledge base. Efficiently manage customer inquiries and empower customers to find answers independently. Intercom’s messaging system enables real-time interactions through various channels, including chat, email, and in-app messages. Connect with customers wherever they are for timely assistance and personalized experiences.

Intercom vs. Drift vs. Zendesk on Emails

There is no harm in testing the waters before committing to one or the other, as both Zendesk and Intercom offer free trials. If you’re an enterprise team, check out Zendesk, otherwise, stay away, and check out another option like Help Scout. They “integrate” with almost everything (what that even means is many things… does that mean it’ll do what you want it to do? questionable), they have help docs, an included community platform even. It brings with it anxiety of responding (had one client that wouldn’t use the restroom out of fear they weren’t there to respond to a customer shortly after implementing Intercom into their business.

• Monese is another fintech company that provides a banking app, account, and debit card to make settling in a new country easier.
• Without proper channels to reach you, usually, customers will take their business elsewhere.
• You could technically consider Intercom a CRM, but it’s really more of a customer-focused communication product.
• You can add agents, create teams, and set agent roles & permissions to decide their level of access to the tool.

It’s very unlikely that this sophisticated tool will disappoint you. Zendesk boosted their engagement from a rate to 15K by posting candid pictures with Zendesk’s team members’ babies during a “Bring Your Kid to Work Day”. More than 32 shares, over 30 comments with “Sweet”; “Nice” and more than 300 “Love” reactions to the album. This top is automatically generated, taking into account Intercom, Drift, and Zendesk engagement data during the last year.

Zendesk features

Agents can use the app to support customers who need help, even while they are away from their desk or working remotely. Moreover, internal collaboration feels a bit more engaging and effortless with notes and mentions. Intercom can be a good choice for medium to large businesses that wish to go for aesthetics/user experience over pricing as the tool is quite heavily priced.

• Ticket routing helps to send the ticket to the best support team agent.
• But we doubled down and created a truly full-service CX solution capable of handling any support request.
• Intercom is 4 years younger than Zendesk and has fancied itself as a messaging platform right from the beginning.
• Because Intercom started as a live chat service, its messenger functionality is very robust.
• We performed a comparison between Intercom Customer Communications Platform and Zendesk based on real PeerSpot user reviews.

We assume that, if we wanted to work directly with the API, we do that. As we see, we have some of the backend libraries here, here’s a JavaScript library, mobile libraries, an integration with Segment, which they build right away. One of the questions we had was something like, Zendesk Connect, would be how much of this library screen updated after the acquisition. Of course, a lot of the Outbound name’s still in the code so what would be the plan for them to update this to eventually match the Zendesk format. That would be something that would be on our mind for a limitation.

Company size: Zendesk vs. Intercom

HubSpot helps seamlessly integrate customer service tools that you and your team already leverage. See how our customer service solutions bring ease to the customer experience. Use ticketing systems to manage the influx and provide your customers with timely responses. When it comes to advanced workflows and ticketing systems, Zendesk boasts a more full-featured solution. Due to our intelligent routing capabilities and numerous automated workflows, our users can free up hours to focus on other tasks.

Customer support and security are vital aspects to consider when evaluating helpdesk solutions like Zendesk and Intercom. Let’s examine and compare how each platform addresses these crucial areas to ensure effective support operations and data protection. Ahead, I will list out the features, pricing, and integrations to expand the potential of the platforms. “Favorable” and “Critical” user reviews are selected using the review helpfulness score. The helpfulness score predicts the relative value a user receives from a given review based on a number of factors.

Pricing Comparison: Zendesk vs. Intercom

Built on its leading and free CRM, HubSpot Service Hub has a suite of inbound tools from sales to marketing. Communication tools are applications designed to integrate with various mediums to facilitate effective collaboration and reduce potential errors in cross-communication. You must pick the right communication tool to create a productive and successful business environment.

Remember, before you opt for a full-fledged plan, it’s always better to go for a free trial to see how the solution really works. In addition to this, Intercom provides your business the right platform to offer proactive support. You can use targeted messages to suggest quick tips to new customers or to simply update them about scheduled outages or changes in business hours.

Intercom’s Customer Onboarding Feature is More Efficient than Zendesk’s Knowledge Base

They charge for customer service representative seats and people reached, don’t reveal their prices, and offer tons of custom add-ons at additional cost. So yeah, all the features talk actually brings us to the most sacred question — the question of pricing. You’d probably want to know how much it costs to get each of the platforms for your business, so let’s talk money now.

This is because it comes with a free option, which is ideal for startups on a limited budget. Plus, it’s easy to upgrade to a larger package when your business grows. Zendesk Chat allows you to reach out to your customers in real-time.

Access a shared workspace, a shared inbox that can track SMS, calls and email, knowledge base management, automation, reporting, and more with Zendesk. Because it offers so many different options, this is a great Intercom alternative for large and enterprise companies who need sales and service solutions at scale. These HubSpot alternatives for customer support, sales, and marketing teams will help you streamline your work and save time and money.

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